UK’s Gambling Commission has taken firm regulatory action against In Touch Games Limited, a gambling business. This action has come after the Commission identified social responsibility, money laundering and marketing failures.
In Touch Games failed to uphold its social responsibility by offering bonuses if a customer provides identification. It further did not implement its customer interaction policies for seven customers with concerns that their activity may suggest some problems. The Commission also found that In Touch Games was not using all relevant sources of information for decision making and customer interactions for these seven customers.
The Commission’s investigation also revealed many AML failings of In Touch Games. In its risk assessment, the company failed to consider the risk of customers using payment providers that are also involved in crypto-currencies exchange. The company also did not conduct adequate Enhanced Customer Due Diligence. Moreover, it failed to review its clients’ source of funds documentation critically.
Apart from these social responsibility and AML failings, In Touch Games failed to ensure fair and transparent terms and practices. For example, it did not state in SMS texts the range of deposits or the bonus claim time limit in an offer.
As a result, the Commission now requires In Touch Games to pay for a team of independent auditors to audit its compliance with the Licence Conditions and Codes of Practice. The company will also receive an official warning and pay a fine of £3.4m ($4.7m) for its failures.
Source: Gambling Commission, UK